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The company operates and/or had under development resorts in eight nations and is actively exploring management opportunities in regions worldwide.
An entrepreneurial outlook and sound business practices have driven the successful growth of Outrigger Hospitality Group for over 70 years. Pioneering founders Roy and Estelle Kelley transformed leisure vacationing in Hawaii, and Roy Kelley has often been referred to as the "Father of Hawaii's Modern Tourism." Today, Outrigger Hospitality Group continues the legacy of its founders with a global vision for hospitality based innovation, effective partnerships, and a deep respect for culture, tradition, and environmental sustainability.Outrigger Press Roomarrow right icon
For each project, Outrigger creates substantial results through its philosophy for:
Outrigger incorporates cultural values from each destination into the very fabric of its hospitality services.
Outrigger incorporates cultural values from each destination into the very fabric of its hospitality services. Wherever we operate, Outrigger guest services employees share the local customs to the delight of our guests. A sense of discovery is the foundation of travel; people leave home to experience something new, to open their eyes to the world and share time with loved ones. Respect and celebration of local ways serve as the foundation of a hospitality experience guests will always remember.
Outrigger creates distinctively designed properties that express a sense of place, reflecting the unique environment and culture of an area. Outrigger's diverse portfolio delivers guest experiences that offer the very essence of a destination.
We create based on strategy and knowledge, rather than formula. One of Outrigger's key strengths is its aptitude for conceiving and executing unique, market appropriate properties for each new development.
Outrigger brings sound judgment and an emphasis on profitable performance. This owner-operator approach enables Outrigger to manage hotels with extreme efficiency, with an eye to the bottom line. Outrigger also brings this approach on board when managing other hotel brands, improving their performance and competitive position.
Beyond the unique philosophy that guides the creation and operation of each property, Outrigger Hospitality Group offers to each partner a blend of cutting-edge technology, award-winning sales and marketing strategies, operational flexibility and the financial strength to move forward effectively, swiftly and smoothly.
The Group develops and manages full-service hotels, condominium resorts, vacation ownership (timeshare) resorts and resort retail complexes.
Total Management Solution
Outrigger offers a "Total Management Solution." The Group develops and manages full-service hotels, condominium resorts, vacation ownership (timeshare) resorts and resort retail complexes. Our breadth of experience allows us to manage any of these components, providing centralized management for even the largest-scale developments.
In today's hospitality world, technology plays one of the most crucial roles in maximizing profitability. Outrigger insists upon being "first to market" in applying cutting-edge technology. The Group continuously develops and implements proprietary technological solutions—reaching potential customers, booking reservations and managing customer relationships.
Outrigger's custom-designed proprietary software enables the company to:
By utilizing hybrid marketing and distribution channels, and incorporating seamless availability and booking capabilities, Outrigger can convert sales quickly and cost-effectively. As an example, Outrigger has established direct real-time online connections to its room inventory for a number of travel wholesalers and retailers - resulting in instant, cost effective and reliable reservations.
Outrigger is a regional leader not only in hospitality, but in travel marketing as well. The Group creates a sustainable and diversified demand for its leisure products using advanced, meticulous marketing tools and techniques and strong marketing partnerships.
Outrigger has one of the most effective sales and marketing forces of any independent hotel and resort company. The Group's websites enjoy among the highest traffic of leading hospitality companies in the Asia Pacific, Oceania and Indian Ocean regions, and its cross-sales strategies deliver high conversion levels and premium rates.
The Group has nurtured strong, longstanding relationships throughout the travel industry, including airlines, wholesale tour operators, online and traditional travel agencies. Thousands of retail travel agents operate within the fold of Outrigger's global network of specialists.
Outrigger also utilizes targeted research to determine the best customer prospects, markets, campaign timing and message—and to fine tune its product based on guest satisfaction surveys.
A Flexible Approach
Outrigger has developed comprehensive, yet flexible, brand guidelines that ensure a consistently high level of quality and guest experience.
As an integral part of its offerings, Outrigger shares its knowledge of resort hotel development—from optimum floor plans, to appealing recreation facilities, to efficient back-of-the-house designs, to employee training programs—to help owners and developers create award winning, resort-focused hotels and resorts.
Outrigger distinguishes itself from its competitors with substantial financial strength. With a substantial net worth, the Group is highly respected in the financial community for building its substantial asset base and net worth through prudent, value-creation strategies.
Outrigger's specialized expertise in Asia Pacific, Oceania and the Indian Ocean regions maximizes return and reduces volatility. Centralized financial operations create economies when negotiating purchasing contracts, labor agreements or insurance requirements. Additionally, expertise in raising debt capital in excess of US$1 billion over the last 10 years allows Outrigger to leverage its balance sheet at the most favorable interest rates.Visit Outrigger.comarrow right icon
With its proven experience and knowledge in resort development and operations, its worldwide marketing and sales network, and its values-based, employee-focused approach, Outrigger is committed to offering the best "Total Management Solution" for every aspect of any leisure lodging or hospitality services project. Most importantly, Outrigger is committed to your success.
Outrigger Hospitality Group has created a highly successful brand strategy that enables the company to market and manage properties through a growing number of hospitality industry partnerships.
The Group's flagship is its proprietary Outrigger® Resorts brand, focused on becoming the premier beachfront resort brand in the world. The Group has also forged strong strategic partnerships with other major hospitality companies. Outrigger works with each partner to maximize market potential by implementing the most effective and profitable branding for each development.
Outrigger Resorts is the proprietary hospitality brand of Outrigger Hospitality Group. Outrigger owns and operates resorts in iconic beach destinations worldwide: Hawaii, Fiji and Mauritius. Outrigger Resorts offers guests authentic, localized signature experiences, and unmatched hospitality at full service beachfront resorts.
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Outrigger's lodging product also includes comfortable vacation apartment and villa accommodations located in prime locations on Oahu, Maui, Kauai and Hawaii Island.
OHANA Hotels by Outrigger®
Mid-priced OHANA hotels offer excellent value conveniently located near Waikiki Beach, and Waikiki's excellent shopping and transportation.
Embassy Suites - Waikiki Beach Walk®, Hawaii's only all-suite hotel, is located at the exciting Waikiki Beach Walk® shopping and dining promenade. The hotel is owned by American Assets Trust and operated by Outrigger Enterprises Group.
Hilton Grand Vacations™
Outrigger Hospitality Group has been contracted by Hilton Grand Vacations® to provide comprehensive onsite property management services for Hokulani Waikiki by Hilton Grand Vacations Club, a new upscale timeshare resort located in the heart of Waikiki at Waikiki Beach Walk®.
Outrigger Hospitality Group
2375 Kuhio Avenue
Honolulu, Hawaii 96815-2939 USA
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